Britto, Rush, and the Lone Star College System (2012) identifies procedures in developing and implementing comprehensive technology support services for online students. These include:
- Online school orientations: It is essential to provide an orientation to the digital school and each individual course for student success
- Readiness assessment: Before beginning any coursework, students must take an online readiness test to identify strengths and weaknesses in technological skills. The weaknesses then must be addressed by providing additional resources or through support as they learn the skills.
- Help Desk: It is crucial to provide a 24-hour help desk for online learners that can be accessed at different times via phone, email, chat and face-to-face as needed. Students need to have someone they can talk to whenever they are participating in the online learning environment and have a technological issue relating to access and submitting assignments.